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Teneo Platform

Welcome to Teneo Platform Reference Documentation - here you will find documentation for the entire Teneo Platform.

Teneo Studio​

In the Teneo Studio, you will find conceptual information, guides, detailed UI descriptions, practical examples, best practices, and tips and tricks regarding all aspects and features of Teneo Studio. These pages are divided into sections for easier navigation:

  • Build covers features needed for building Flows and other documents in your solution
  • Test contains documentation about testing your solution, both during development and after publishing
  • Deploy covers information on the publishing process
  • Analyze contains pages relating to the Log Data generated after end-users chat with a published solution
  • Optimize contains suggestions for how to improve your solution based on its performance
  • Best Practices covers general tips for creating good solutions
  • Troubleshooting covers common troubleshooting scenarios

Reference​

This section contains Reference Documentation about usage and configuration of various Platform components. The pages are organized into functional groups based on how and when the features will be seen in the Platform and will provide the reader with more detail on various features in the following sections:

CCCF​

This section contains information about the Contact Center Connector Framework.

Technical​

In this section you will find information about Prerequisites and Teneo Dependencies and Licenses.

Teneo Web Widget​

Here you will find detailed information about the Teneo Web Widget.

APIs​

The APIs sections covers details around the inquire and studio APIs.

More information about other ways to interact with components of Teneo can be found in Reference > APIs

Releases​

Teneo Web Widget 2.0​

The Teneo Web Widget 2.0 release introduces several new features and improvements to the widget.

Full details

Teneo Platform 8.0​

July 2025

The Teneo Platform Release 8.0 brings new features and various user driven improvements to the Platform.

Full details

Summary

  • Generative AI Management features:
    • Build and manage Personalities, Goals, and Tasks
    • Define tasks to be performed by AI
  • Generative AI Overview:
    • Visualization of the AI elements used throughout the solution
    • Available in Teneo Studio Web
  • Secrets for storing sensitive information, such as API keys
  • Deferred Annotations for optimizing the cost and latency of expensive calls
  • Numerous Bug Fixes and User Driven Improvements

Teneo Platform 7.6.1​

February 2025

The Teneo Platform 7.6.1 version brings the completely new Secrets functionality.

Full details

Contact Center Connector Framework 1.0​

October 2024

Teneo proudly presents the Contact Center Connector Framework 1.0 release

Full details

Summary

  • Completely new Contact Center Connector (CCC) Framework
    • Facilitates the connection between Teneo and a contact center platform
    • Contact center agnostic and fully configurable
    • Communication handled entirely via Input and Output Parameters
  • Genesys Cloud example implementation, showcasing how the CCC Framework can be used when interacting with Genesys Cloud.

Teneo Web Widget 1.0​

July 2024

Teneo proudly presents the first Teneo Web Widget release

Full details

Summary

  • New Web Widget brings:
    • A variety of message types
    • Markdown support
    • Streaming Engine functionality
    • Supports Automatic Speech Recognition (ASR) and Text to Speech (TTS)

Teneo Web Widget 1.0-SP1​

October 2024

The Teneo Web Widget 1.0-SP1 Release fixes the known issue KI-699 related to the Storybook documentation.

Teneo Platform 7.6​

July 2024

The Teneo Platform Release 7.6 brings updated tech stack and various user driven improvements to the Platform.

Full details

Summary

  • Tech Stack update, including (but not limited to):
    • Groovy 4.0.21
    • Jackrabbit 2.20.15
    • Log4j2 2.23.1
    • Tomcat 9.0.91
    • ...
  • Output Parameters in Studio Web
  • Engine Output Streaming
  • Numerous Bug Fixes and User Driven Improvements

Teneo Platform 7.6-SP1​

October 2024

The Teneo Platform 7.6-SP1 Release fixes the known issue KI-698 which only affects On Prem customers on Platform version 7.6.0.

Teneo Platform 7.5​

April 2024

The Teneo Platform Release 7.5 brings new features and improvements to the Platform.

Full details

Summary

  • Copilot Preview in both Studio Desktop and Web

  • Studio Web:

    • New Flow User Interface
    • Copilot features in User Intent and Bot Output

  • Studio Desktop:

    • Date Range selector for TQL Queries and Session Queries

  • Bug fixes and User Driven Improvements

Teneo Platform 7.4​

January 2024

The Teneo Platform Release 7.4 brings new features and improvements to the Teneo Platform.

Full details

Summary

  • Generative AI - Copilot features to assist in creation of:
    • Class Test examples
    • Class Training examples
    • Entity entries
    • Answer variations
    • User Intent examples
  • Upgraded Tech Stack
  • Bug Fixes and User Driven Improvements

Teneo Platform 7.3​

September 2023

The Teneo Platform Release 7.3 brings new features and improvements to the Teneo Platform.

Full details

Summary

The key features included in this release are:

  • Native Conversational Language Understanding (CLU) in Studio:
    • Add training and test data examples in Classes
    • Train and assign CLU models in the CLU Manager
  • Perform Test Data Evaluations making use of test data sets and linked test data examples
  • Flow Variable Description
  • Visual warning for non-input consuming transitions
  • Studio Web brings:
    • Flow Scripts (On-top/On-drop)
    • Enable/Disable Documents
  • Deferred Intent Classification
  • Teneo Generative QnA template solution
  • Updated Teneo Languages:
    • New Czech Conversational Module and
    • Improved Czech NLU Ontology and Semantic Network
  • Teneo Manager re-built in React
  • Groundwork for API versioning

Teneo Platform 7.2​

March 2023

The Teneo Platform Release 7.2 brings new features and improvements to the Teneo Platform.

Full details

Summary

Key features included in this release are:

  • Teneo Studio Web:
    • Import and Export
    • Add Content to existing solution
    • Classes
    • Various usability improvements
  • Teneo Studio Desktop
    • Incorporates various log data management functionalities in the Log Data Source:
      • Overview (Sessions)
      • Synchronize
      • Augmenters
      • Saved Results
    • Collapsible Flow overview
  • Updates to various Teneo Languages
  • Upgraded tech stack, including:
    • Ubuntu 22.04
    • MariaDB 10.6.12
    • Java 11.0.17
  • Extended and updated APIs

Teneo Platform 7.1​

September 2022

The Teneo Platform Release 7.1 brings new features and improvements to the Teneo Platform.

Full details

Summary

Key features included in this release are:

  • Teneo Studio Web comes with:
    • Globals: Variables, Listeners, Scripted Contexts and Scripts
    • Integrations
    • File Resources
    • Notifications in Tryout
  • Multiple Global Scripts in both Studio Web and Studio Desktop
  • Upgraded tech stack, including:
    • Kafka 3.2.0
    • Java 11.0.15
    • Cassandra 4.0.5
    • Tomcat 9.0.65
    • Spark 3.3.0
  • Extended public API (Studio)
  • User Driven Improvements and KI Resolutions

Teneo Platform 7.0.3​

September 2022

Being a maintenance release, Teneo 7.0.3 brings some fixes and improvements.

Full details

Summary

  • Resolution of a security vulnerability in Teneo Manager
  • Improvements to Teneo Languages

Teneo Platform 7.0.2​

August 2022

Being a maintenance release, Teneo 7.0.2 brings some fixes and improvements.

Full details

Summary

Key features included in this release are:

  • Publish status retrieval in Teneo Studio Desktop for SaaS environments
  • Bug fixes and User Driven Improvements

Teneo Platform 7.0.1​

June 2022

Being a maintenance release, Teneo 7.0.1 brings various improvements.

Full details

Summary

Key features included in this release are:

  • Teneo Studio Web:
    • General improvements to stability and performance
    • Open, see and work with big Entities (1000+)
    • Flow editor optimization
    • Support for delegated authentication
  • Teneo Studio Desktop
    • Optimization to improve general performance and solution loading
    • Bug fixes and User Driven Improvements

Teneo Platform 7.0​

May 2022

The Teneo 7.0 Platform Release brings new features and improvements to the Teneo Platform.

Full details

Summary

Key features included in this release are:

  • Teneo Studio Web UI coming with:
    • Home page including Solutions list
    • Solution creation
    • Solution dashboard
    • Document creation and editing (Flows, Language Objects, Entities)
    • Simple Tryout
  • Teneo Studio Desktop brings:
    • Simplified solution creation process
    • More guidance for Flow creation and editing
  • First iteration of Audit Logging
  • Extended public APIs (Studio and Manager)
  • Tomcat version upgrade
  • Bug fixes and User Driven Improvements