📄️ Best practices
Teneo enables you to create great conversational experiences that can help you realize business goals and improve the customer experience. However, the way to get from an idea to a successful bot is a relatively new journey for many.
📄️ Flow checklist
Teneo makes it easy to start creating new Flows as soon as you've created your environment. Before you get started, however, it is best to plan ahead in order to make it easier to manage larger projects as they continue to expand. Standardizing everything from naming conventions to the quality and quantity of trigger example inputs will help ensure the highest possible quality of a solution, making it not only effective, but also easy to understand and troubleshoot. As there are a lot of things to keep in mind when designing Flows, we have compiled the following checklist which can be used to quickly verify that your newly built Flow meets the highest standard.
📄️ Plan your bot
On this page we will introduce some core concepts to consider when building your bot with Teneo. In contrast to previous pages in our Build Your Bot section, we take a step back from implementation details here and focus on the big picture of your final bot instead. Typically, a bot implementation consists of the following stages:
📄️ Starting a new Teneo project
When you set out to start a new Teneo project, it is important to have a clear goal of what you want to achieve. The scope might differ depending on the content produced, but here is a list of few things to keep in mind in order to get the most out of your solution. These do not cover everything, but give a clear overview of things to consider before starting your own Teneo project.
📄️ Writing good answers
No matter how well designed the rest of your solution is, your bot will not be any good if the answers returned to the end user make no sense or are poorly phrased. The answers that a bot gives to user input are defined in the output nodes of a Teneo solution. The quality and style of these answers have a massive impact on how an end user perceives the final bot, and therefore need to be planned carefully. The style of the answers, e.g. the tone of voice, should also reflect the company that the bot represents; Teneo therefore makes it simple to tailor such design choices to different companies. On this page, we will go through our recommendations on how to write the best possible answers for your solution.
📄️ Writing good examples
Much of the performance of your bot depends on how well it recognizes user inputs. Writing good examples for classes and conditions is crucial for training the bot. These examples can be written inside the flow and used to generate a Match. Doing this will help the development in the Quality Assurance (QA) stage as the examples inside a flow are used for testing with Auto-test.