📄️ Overview
This page gives an overview of the Teneo Dialogue Resources. The Dialogue Resources cover all needed understanding and interaction for keeping a fluent dialogue as well as providing a conversational and humanlike experience to the end-user; and they are more than simply smalltalk or chit-chatting Flows as they are the generic dialogue capabilities that conversational AI applications need to behave human-like, show social skills and personalized behavior, to simulate intelligence and, in this way, engage the end-users such that they trust the capabilities of the application.
📄️ Greeting message
The Greeting message flow is the first flow to trigger when a user begins a dialog with your bot. This is the place where a bot should introduce itself and lay down the scope of the conversation. The Dialogue Resources are delivered with a pre-built greeting located in the top-level folder Greeting Message. The flow contains standard greeting responses, which you can adjust to match your use case. If you did not load solution with the Teneo Dialogue Resources template into your solution, you will need to create your own Greeting Message flow.
📄️ Safetynet
Sometimes your bot will not understand what the user says. It is thus important that your solution contains a fallback flow that deals with user inputs that are not understood. In Teneo, we call this flow a Safetynet flow.