Getting Started

Teneo Studio is a multi-user development environment that allows users to easily and collaboratively create Natural Language Interaction solutions. Currently, the user has the option to work in either the Teneo Studio Desktop or the Teneo Studio Web application.

This page contains details for how to get started with using Teneo. For more information on solutions, please visit the Solution page.

Log in

The Teneo user credentials give access to both Teneo Studio Desktop and Teneo Studio Web.

Teneo Studio Desktop

To log into Teneo Studio Desktop:

1. Launch the application. If prompted to enter a server, write the server address and click Connect.
2. Enter the credentials (username and password).
3. Lastly, click Login.

After successful login, the My Work page of Teneo Studio is displayed.

Teneo Studio Web

To log into Teneo Studio Web:

1. Navigate to the Teneo Studio Web URL.
2. Enter the credentials (username and password).
3. Lastly, click login.

After successful login, the Home page of Teneo Studio is displayed, listing the available solutions.

First glance

Teneo Studio Desktop

After successful login, My Work is opened.

Before you start work in any solution, Teneo Studio provides the following in the left-side menu:

• My Work presents an overview of the user's recently opened documents and owned solution(s).
• Solutions provides a list of all available solutions in the environment; this is where new solutions can be created or existing ones deleted. Read more here.
• Account displays some basic information related to the current Studio account and allows users to set up the account to use CLU, configure an Azure LLM to enable Teneo co-pilot features and create Secrets to store, manage, and use any secret/sensitive information, such as API keys, tokens, passwords, etc., in a secure and controlled way in the Platform. Read more here.
• Lexical displays an overview of the available lexical resources in the environment, including Teneo Lexical Resources and any project-specific lexical resources.
• Log Data provides an overview of the available Log Data Sources.
• Import/Export allows users to import and export solutions and lexical resources.
• About gives detailed information about the current Teneo Studio client, the server version and user information.

Teneo Studio Web

After successful login, the Home of Teneo Studio is opened, displaying the Solutions list.

Here, the user will find the following:

• The Home button (top ribbon) is used to navigate back to this view from any place in a solution.
• The option to Filter solutions in the Solutions list (text filter).
• The User menu displays the user name of the currently logged-in user and, when clicked, it provides a link to the Account page and allows the user to Log out.
• About provides information about the currently logged-in user, the connected direction, as well as information related to the client version and the server version.
• The Solutions list displays the available solutions already created in the current environment. Read more here.
• On hover over, the options to Export solution, Add content, and Delete a solution become visible in the right side of the view.
• In this view the Create button allows users to Create a solution or Import a solution.

Generative AI

Generative AI Management features in Teneo allow users to build, manage, and visualize Gen AI agents that are capable of performing numerous runtime tasks. This framework enables users to craft underlying Gen AI prompts through guided UIs, modular implementation, and with full platform support—streamlining development, enhancing collaboration, and delivering secure, resilient, and brand-aligned AI interactions. Generative AI is also used for Teneo Copilot, helping users to automatically generate User Intent examples, Class training or test examples, Output answers or Entity entries. Learn more about the subject under Teneo x Generative AI.

Your first solution

Create a solution

Building a bot in Teneo means building a solution. A solution is a container for all knowledge, conversational logic, and additional resources that make up your bot.

To create a solution, follow these steps:

Teneo Studio Desktop

1. Select 'Solutions' in the menu.
2. Click the 'New' button in the upper right corner. This opens a dialog box.
3. Set the language to English. This will be the mother tongue of your bot.
4. Under 'Solution Content', choose 'Create from Template' and select the latest version of 'Teneo Dialogue Resources English' from the list. This will boost your bot with lots of pre-built flows. The bot will then, right out of the box, understand and respond to greetings, meta-requests (like 'Can you repeat that?'), feedback (like 'Great!' or 'You are funny') and conversational small talk.
5. Click on 'Next' and fill in a name for your solution, for example My First Solution.

Click 'OK'. It may take a couple of minutes for your solution to be created. You will be notified when it’s done.

Open your solution by either double-clicking its name in the Solutions window or clicking on 'Open' when the solution is created.

Teneo Studio Web

1. Select the Plus(+) icon in the bottom right corner and create a new solution.
2. Select a solution language for your first bot. This will be the mother tongue of your bot. For this example, we will use English.
3. Under 'Solution Content', choose 'Create from Template' and select the latest version of your language, ('Teneo Dialogue Resources English') from the list. This will boost your bot with lots of pre-built flows. The bot will then, right out of the box, understand and respond to greetings, meta-requests (like 'Can you repeat that?'), feedback (like 'Great!' or 'You are funny') and conversational small talk.
4. Click 'Next' and continue by giving your solution a fitting name like My First Solution.

Finally, click on 'create' to create your first solution. It may take a couple of minutes for your solution to be created. You will be notified when it’s done.

Talk to your solution

Teneo Studio Desktop

Now that you have created your first solution, it is time to open your solution and talk to the bot. The 'Tryout' panel in the main solution window allows you to test your bot and chat with it.

1. If the Tryout panel is not visible, make it appear by clicking the 'Tryout' button on the right side of the window.
2. Say Hello to your bot. The input field is at the bottom of the panel.
3. Try some other small talk questions too, like:
   • How are you?
   • My name is John
   • What is my name?
   • I like you

Teneo Studio Web

Now that you have created your first solution, it is time to open your solution and talk to the bot. The 'Tryout' panel in the main solution window allows you to test your bot and chat with it.

1. Open your solution by clicking on its name in the main Solutions window.
2. Once inside the solution, you will be greeted with the Solution dashboard.

Being able to have a conversation with your bot is a crucial part of the development process to ensure that everything is working as intended. Let's give it a try now.

1. To the bottom right corner of the Studio web window, you'll find a small icon with chat icons. This is the Tryout button where the user can talk to the bot. Click on it to open up the Tryout window.
2. Test the solution by writing Hello to your bot. The input field is at the bottom of the panel.
3. Try some other small talk inputs too, like:
   • How are you?
   • My name is John
   • What is my name?
   • I like you